GROUND STAFF AND HOSPITALITY MANAGEMENT
Airport and its operations can’t be managed without ground staff. They play a very important role in the smooth functioning of Airline, and they cannot be replaced by computers or machines. This means that ground staff jobs are here to stay and require well trained professionals.
Ground staff jobs are generally tricky; they get paid handsomely and given other facilities. To be a ground staff worker, you need to possess problem solving attitude and come up with creative solutions for unexpected problems by considering every costumer is valuable and satisfy him/her with best of your abilities.
There are many duties and responsibilities to be ground staff of any Airline, but ensuring the safety and making the passengers feel ease, who are traveling through the airport is the top priority. The ground team is kind of image builder for the Airline through their service and willingness to help.
ELIGIBILITY
QUALIFICATION
Min. Qualification Required
Graduate (Any Stream)
WEIGHT
Weight As per BMI
NO BAR
AGE
To pursue this course
Age should be 18-25 Years
HEIGHT
Height should be
NO BAR
Duration of Course : 6 Months
Class Duration : 3 Hrs/Day
COURSE CONTENTS
Exploration of Airlines Industries and Ground Staff Job
- Intro to the Airline industry and Airport
- Scope of Civil Aviation in India and world
- Introduction to Airport Division
- Aviation Fundamentals
- Reservations: Baggage Screening and Queue Management
- Check-in Procedures
- Baggage Make-up Areas
- Security Hold Areas and Boarding Gate
- Boarding Gate Formalities and Announcements
- Arrival Procedures
- Ramp Management
- Frequent Flyer Program
- Airport Familiarization Visit etc.
Interview Preparations
- Common Interview Questions
- Different Levels of Interview
- Attitude and Effort
- Resume Designing
- Research
- Telephonic Interviews
- The Mock Interviews etc.
Professional Spoken English
Basic Spoken English
- Use of Language
R.V sir’s Chapters
R.V Sir’s Extra Lessons
R.V Sir’s Concepts
- Vocabulary
- Rate of speech
- Daily Conversation
- Class Room Conversation
- Domestic Conversation
- English Video Classes
- English Audio Classes etc.
Advance Spoken English
- Public Speaking
- Group Discussions
- Role Play
- Use of Idiom, Phrases and Expressions
- Accent Neutralization etc.
Hospitality Management
- Introduction of hospitality industry
- Principles of Hospitality Management
- Scope of Hospitality in Aviation
- Customer service and Relationship
- Introduction of food and beverage
- Guest and Host Relation etc.
Grooming
- Importance of Grooming
- Make-up Standards
- Dressing Standards Body Language
- Hire Styling and Care
- Skin Care
- Decorum and Turnout
- Body Posture
- Personal Hygiene
- Need of Physical fitness & exercise
- Diet and Nutrition Management
- Weight Management etc.
Personality Development
- Developing Self Confidence
- High energy, enthusiasm
- Presentation skills
- Goal setting
- Leadership Skills
- Attitude Training
- Body Language
- Motivational Classes
- Motivational Seminars etc.
OTHER HIGHLIGHTS OF THE COURSE
AIRPORT VISIT
SEMINARS OF GROUND STAFF
AUDIO & VISUAL TEACHING
